About the Role
We are looking for an amazing community manager to become a subject matter expert on Gooey.AI and empower & support our community of 250,000 (and growing) users.
In this role, you will manage one-to-many conversations over email, the web, discord, including Q&A, official Gooey.AI announcements (e.g. https://gooey.ai/docs and https://gooey.ai/blog), threaded conversations during events, best practice resources, and product feedback. You’ll help build networks of users and developers, help them learn from each other, give valuable insights to the company, and so much more.
You will inform the Gooey.AI team and strategic management of community sentiment and needs, as well as streamline moderation to help all Gooey.AI users to be successful. You will work cross functionally to solicit feedback and drive internal participation on engagement ideas (like building and assessing an amazing Gooey.AI copilot to answer community questions).
Strong candidates will share our belief that democratizing AI innovation to every person and organization is one of the ways we can make the world better; you are passionate about your role in our mission by driving the engagement, delight, and growth of our communities.
Salary: Rs 1,10,000 / month
Requirements
Moderate, listen, and engage regularly with our community members directly in the discussions on technical Gooey.AI topics, providing them with guidance, support, and the resources they need; you’ll be the subject matter expert and a trusted presence for our users.
Utilize our dashboards and examples from discussions to gather feedback from our users and share those insights with the appropriate internal teams.
Escalate and flag issues as needed to keep the community discussions a trusted space.
Maintain and create documentation critical to the scaleable success of our work.
Author posts on trending topics, new releases, and notable content from your categories.
Execute on the community team platform strategy, roadmap, and success metrics.
Report weekly on trending topics, monthly on larger goals, and maintain a “pulse” of the community. Contribute to semester planning, tracking, and individual and team goals.
Partner with Developer Relations to:
Work cross-functionally on community engagement strategies
Help plan and run online community events throughout the year
Measure, analyze, update and track community data
Demonstrate passion about being a community and customer advocate.
You understand why customer voices are so important, and thrive in finding innovative ways to support them
Grow to be a curious problem-solver and teacher.
You’ll be helping our users find solutions and solve problems that will have the potential to help exponentially more people… This should excite you!
Required Qualifications
2 years of experience working with GenAI, TechArt, DevOps and/or Developer Platform like tools.
1 years experience in customer service, technical support, and online community management.
Ideally, experience using various dashboards like PowerBI and Tableau, to identify data driven solutions and opportunities for cross-company collaboration.
Preferred Qualifications
A curious, prolific, helpful and outgoing tech tinkerer.
2 years experience in online community management, working with various online community platforms and tools. If you haven't done this, we are unlikely to interview you.
Excellent oral and written communication skills including the ability to clearly communicate recommendations and solutions plainly with customers and stakeholders.
Ability to develop and implement creative solutions and influence others in their adoption.
Strong project management skills including an ability to manage cross-functional deliverables in a fast-paced environment
Application Process:
We get a lot of applications, filled with ChatGPT created phrases. Please use your own voice when writing us and write from the heart, typos and all.
Fill out this form: https://forms.gle/4AdME3Y3F75nChsu7
Include what's your professional superpower and why you love helping people.
If you run into trouble, please email CommunityLove @ gooey.ai
About the Company
Gooey.AI is the low-code AI orchestration platform with discoverable recipes built on the best of private and open source Generative AI. Our purpose is to enhance the world’s innovation instruction and help every person and organization successfully use AI.
With your help, we will be the most popular AI discovery and orchestration ecosystem when all of us become prompt AI writers and API stichters.
We value kindness, excellence and curiosity. We are an all remote organization spread across Seattle and India.
Why Gooey?
Join an innovative team dedicated to pushing the boundaries of GenerativeAI. Trusted by partners such as Bill & Melinda Gates Foundation, Fandom, Digital Green and many more.
250,000 users and #3 ranked website on Google for AI Animations, #4 for Art QR Codes
We are building an incredible GenAI platform that abstracts all the latest LLMs, animation tools, speech reco, etc from OpenAI, Stability, Google, Meta, etc. One of our projects - https://Farmer.CHAT - was demoed at the UN General Assembly in April 2023.
We are going open-source.
We are funded and profitable.
We offer benefits like health insurance and ESOPs.
We have cred: Dev Aggarwal is probably the best GenAI engineer in India. Sean Blagsvedt started and sold Babajob.com and helped found Microsoft Research India. Archana Prasad founded Dara.network, Jaaga.in and the BeFantastic.in TechArt festival.